COVID announcement

Ph: 06 368 2891

Welcome to Levin & Horowhenua Vets
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Clinic Hours

The clinic is staffed, however all clients are respectfully asked to remain outside.

Monday to Friday

8.00am - 5.30pm

Saturday

8.00am - 5.00pm

Small Animal After-hours Emergencies

Massey University Pet Emergency Centre

0800 73 83 63

 

Large Animal Farm Desk

Monday to Friday

8.00am - 5.30pm

Saturday

8.00am - 5.00pm

Large Animal After-hours Emergencies

027 44 44 33 2


Get financial assistance to cover your veterinary costs.

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Pay over 10 weeks. No interest, no fees.

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vetcarefinance3Vetcare FinanceWe know how stressful it can be when your pet needs veterinary care and you're facing difficult choices.

Thankfully we can now offer a simple solution to any financial worries.

VetCare Finance provides fast loans, flexible repayment options so your pet can get the health care they need.

Fast approval, no deposit, 6 - 24 month terms, affordable credit rates, low application and booking fees, easy repayments to suit your budget and loan top up service for on going vet care.

Apply online or at the clinic

www.vetcarefinance.co.nz

Freephone 0508 738 765


QMastercardQCardNew We are pleased to offer our clients another convenient way to pay for their pet’s healthcare needs. With 12 months no payments and no interest on treatments $200 and over. Talk to us about this payment option and begin your Pets treatment today! Or click below to apply. Q Card

At Levin & Horowhenua Vets we aim to give you and your animal the BEST standard of care.

Best Practice We are a BESTPRACTICE® accredited clinic. This means that our clinic has met standards defined by the BESTPRACTICE® committee of the New Zealand Veterinary Association. It is our mission to provide exceptional care and service to all of our clients and patients, with a focus on ethical treatment, education and environmental concern.

Covid-19 Pandemic

The current Coronavirus pandemic is leaving us in a difficult and worrying situation. There is considerable unknown as to how the pandemic will progress from now on in the country.

Levin and Horowhenua Veterinary Centre cares about the wellbeing of our patients, clients, staff and the community. We are classed as an essential service, but we are restricted in what we are permitted to do at this stage, as we have responsibilities to human as well as animal health. Our governing body has issued us with very clear guidelines about what we can and cannot do at this time, so please bear with us if this is not what you are expecting. We have been given temporary concessions to manage situations in a different and more remote way where this is appropriate, so these may be offered to you.

What happens when you phone in?
The clinic phones are now being manned by team members offsite. They will triage your call and determine whether your pet really needs to come into the clinic or can be managed in another way.

  How can we help your pet?
If your pet is seriously ill or injured, you will be given a time to come to the clinic. You will be asked a series of questions about your own health and risk factors before this appointment is made. In accordance with the guidelines issued to all vets around the country, we are not permitting clients to enter the clinic building. The doors will be locked when you arrive, but we are here and can help you. Come to the door and let us know that you are here; you will be greeted, and we will take details of your vehicle, then you will be asked to wait in the car. When we are ready, one of our team will come out to you, will take a history and will bring your pet into the clinic to be examined and treated. This is obviously a slower process than you may be used to, but we ask for your patience as we are doing our very best to look after everyone.

  It may be that the best option for your pet is an appointment with one of our vets in a telemedicine consult, and a vet will call you. We have introduced these to try to minimise the number of clients coming to the clinic while ensuring that we can continue to provide care for your pet. We are only able to offer these consults as a temporary concession, and they obviously do have some limitations which will be discussed with you at the time. These are chargable consults, as we are employing a vet solely to provide this service. The vet that you speak to will be able to access your pet’s records, recommend treatment where appropriate, send any prescription information through to the clinic, and take payment for everything over the phone. We have adapted in haste to the situation and can now deliver medication to you.

  How many staff do we have working?
We have divided our small animal teams and have vets and nurses in clinic looking after urgent and emergency cases. We have done this to try to ensure that we can continue to provide a service even if Covid-19 is introduced into the clinic. Along with the additional precautions that we are taking, this does contribute to the fact that everything we are doing takes much longer than usual. Please bear with us and remain courteous even if you are frustrated; be assured that we are doing our very best for you in difficult circumstances.

  Repeat prescriptions
Repeat prescriptions can be ordered over the phone or via our app as usual. In common with the medical profession, we may need to restrict your order to 4 weeks of medication to ensure that products are available for all patients. Once we have taken payment over the phone, these can be delivered to you at no charge.

  What about food and flea treatments?
We have adapted very quickly to the changing situation and have set up a free home-delivery service. You can either phone in, or email contact@lhvc.co.nz with your requirements, and one of the team in the clinic will get back to you to advise when we should be able to deliver and take a payment over the phone. We are delivering every day except Sunday, but it may be that your order will not be ready until the following day.  Our supply chain is generally very good, but our wholesalers are also working under difficult conditions, so sometimes there will be a short delay.

We appreciate your understanding as we all negotiate the unknown impact COVID-19 will have on New Zealand. Help us protect our staff, our clients and the community while looking after your pet.


Let's Focus On...

...Obesity in Pets

Obesity is a condition where your pet has an excess amount of body fat. Obesity can develop for many reasons and is known to impair your pet’s health and wellbeing.


VetClinicCompanionDownload our free app!

Now we can help look after your animals wherever you are, whenever you need it. Download it from: Check out what it can do!
  • Request appointments and repeat medications/food at the touch of a button.
  • Send our nurses pictures and healthcare questions.
  • Create reminders for anything you need to look after your animal.
  • Record healthcare notes.
  • Learn from loads of bite-size, reliable health information.
  • And lots more!
 
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If a disaster happened today...

what happensPets are an important member of the household for many families. In a disaster they will also be affected. How well your pets cope with a disaster event such as a flood, volcanic eruption or destructive earthquake depends on the actions you take now to plan for them. Whether you decide to stay put in an emergency or evacuate to a safer location, you will need to make plans in advance for your pets. If you must evacuate, take your pets with you if possible. However, if you are going to a public shelter, it is important to understand that animals may not be allowed inside. Plan in advance for shelter alternatives that will work for both you and your pets. Make a back-up emergency plan in case you can't care for your animals yourself. Develop a buddy system with neighbours, friends and relatives to make sure that someone is available to care for or evacuate your pets if you are unable to do so. Be prepared to improvise and use what you have on hand to make it on your own for at least three days, maybe longer. See http://www.getthru.govt.nz/how-to-get-ready/pets-and-livestock/ for more information or click on the pictures for ideas for your cat or dog evacuation kit!
Dog Evac Kit Cat Evac Kit

Or go to

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 for more information on what to do...or how you can help!


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Animal Welfare Matters

Check you’re doing it right

On 1 October 2018 new animal welfare regulations came into effect. Whether you’re a commercial farmer or live on a lifestyle block, own a pet or run a petting zoo, transport livestock or ride horses; if you’re responsible for an animal – these regulations could apply to you. Check out the information here – www.mpi.govt.nz/animalregs These changes build on what was already required and also set some new rules. Regulations make it easier for MPI and the SPCA to take action against animal mistreatment. New penalties such as fines will be issued for certain actions. We will continue to prosecute the worst offenders under the Animal Welfare Act. We’re making life better for animals, and you can help others get it right too. • Check! Are you doing it right? Encourage others to check too - www.mpi.govt.nz/animalregs • Ask! Email us your questions - animalwelfare@mpi.govt.nz • Tell! Call us about an animal welfare issue - 0800 00 83 33

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